An Open-Ended Feedback Touchpoint

Residents satisfaction is not just about seeing happy faces in the building, but positive relationships and experiences with property managers. One of the great touchpoint to collect feedback from resident is inside their flat when they have plenty of time to open up. Residents to topics that they would like to share feedback are waste disposal, common areas cleanliness, access to amenities, bad conduct from neighbors, water shortage, rent, maintenance & other dues, domestic staff management, maintenance request, and parking woes.

Reduce your tenant turnover

by continuously collecting feedback when it is convenient for them

Invest in upgrades that matter the most

by understanding most important needs of the residents

Immediately respond to residents request

by using an automated voice of resident platform

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.

SMS

Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.

Email

A feedback request email is a common practice among companies that sell products or provide services. This feedback collection method will help you find out what your clients appreciate the most about the brand as well as the things which need improvements - a win-win solution for everyone. Your customers will be happy to help you and will be pleased that you care.