Leave a Memorable Impression
The check-out experience and cashiers are one of the last impression, and probably the most memorable impression of any shopping experience. No surprise here, we all know that slow checkout process and long lines are the top grievances related to the store checkout experience in retail stores.
Make a quick and efficient checkout experience
by monitoring customer experience in-the-moment of service
Focus more on personal interaction
by finding out if your customers are satisfied when checking out
Keep your customers coming back
by understanding context of your customer feedback at every cashier
XP TouchFree™ - Touchless Smiley Feedback Terminal
Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk for retail. This is the game-changer customer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your shoppers satisfaction.
- Completely Touchless Kiosk
- Change questions remotely from dashboard
- Switch to ABC choice and understand the “Why”
- Portable and wireless
- Works with included battery 2+ years
- Wireless built-in connection (GSM networks)
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Touchless smiley & multiple choice kiosk
XP Cast™ - Smiley Feedback Terminal
Wireless feedback terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up retail feedback kiosks at any shoppers' interaction point. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the shoppers to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think in your retail locations.
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
- High response rate of 30% and more
- Plug and play
- Automatically detect unreliable response
- Alert and notification in real-time in case of dissatisfaction
- High response rate compared to traditional surveys
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Push button smiley feedback kiosk
XP Cast™ - ABC Choices Feedback Terminal
Same idea as smiley feedback terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple choice button to capture qualitative customer feedback in retail locations.
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
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Multiple choices feedback terminal
AppTablet
Use our app for tablet if you want to enable your customers to provide opentext comments in physical retail locations. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your shoppers.
- Ask the follow up “WHY” question
- Opentext comment
- Direct to social platforms to leave positive feedback
- Manage and change questions remotely
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Tablet feedback kiosk
POS
Collect customer feedback as they are making payment and gain extra insight when enhanced with payment amount and transactional data. The POS SDK can be integrated easily at any point of sale and will be completely anonymous.
- Easy integration in any POS system
- Ask question in moment of service
- Anonymous financial context with transaction value
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Embed SDK in POS machines