Every Details Matter

This is the fact that every interaction a customer has with your facilities, advertisements, products,and customer service associated with your restaurant shapes the overall customer experience. The washrooms are not exception and reflect the quality of service provided throughout your restaurant. Actually, washroom quality is key to a positive guest experience. Managers should always take care of this touchpoint regarding odors, dirty surfaces, slippery floors, no soap or paper products, and broken stalls and dispensers.

Efficiently clean and disinfect the restroom

by adding or removing cleaning shift based on your member feedback on cleanliness

Always being tidy

by making sure that paper products and any other amenities are in place based on in-the-moment feedback

Reduce the experience of facilities in disrepair

by tracking peak day/time of the restrooms according to your members' feedback

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.