Feedback Terminal
In Application
QR Code & Chip
Social Media

Social Media

Listen to customers concerns that are posted over social media networks and unify with other feedback channels. One in four consumers share their concerns over social media rather than contacting customer support. Only few organizations are listening to the customers on social media and using it towards their advantage. Track and analyze conversations around relevant topics to understand consumer sentiment and response to customer feedbacks.

Understand what customer's say about you

Easily integrate with social media platforms

Engage with customer in-the-moment

Get actionable feedback from the customer in-the-moment

High-quality insights from your customers

Track performance in social media

Twitter, Linkedin, Facebook and more

  • Automated data collection
  • Sentiment analysis of every comment
  • Get insights from automated cluster and topic analysis