Press’nXPress Feedback Terminal: Collect feedback anywhere

Press’nXPress Feedback Terminal: Collect feedback anywhere

By: Press'nXPress Team
July 15, 2021|3 min read

Press’nXPress Feedback Terminal collects real-time point-of-service customer feedback at physical locations. Like, the rest of the Press'nXPress customer experience products, is easy to set up and syncs with Press'nXPress dashboard, putting all of your customer feedback in one place.

Press'nXPress Feedback Terminal is an end-to-end solution for gathering feedback from customers in your physical locations as they interact with your brand. With Press’nXPress Feedback Terminal, you can get feedback from customers with quantitative smileys or qualitative ABC choices to understand the 'Why'.

Furthermore, the Press’nXPress Feedback Terminal is completely customizable, and you can change the questions or ABC why choices from the dashboard at any time, allowing your team to easily manage it and capture the most important insights.

Optimized for high response rate, Press’nXPress is already being used by our customers to collect actionable in-person feedback. Businesses ranging from retail, fitness, casino, hotel, and many more collect real-time customer insights using Press’nXPress Feedback Terminal. Complete experience insight by capturing Where -feedback kiosk location, When -feedback date and time, and Why –ABC choices. The simplicity and ease of use for customers make Press’nXPress Feedback Terminal an ideal value-add to any CX efforts that has physical location specially in retail, fitness, hospitality, and transportation.

Collect Qualitative Feedback with Customer Feedback Kiosk

Feedback Kiosks collect more feedback anywhere

Unlike surveys, Press’nXPress Feedback Terminal collects feedback in physical retail locations and in-person experiences more easily than ever before. More than 30% of people passing by the Press’nXPress Feedback Terminal will rate their experience.

Consumers do not need to scan a code, save a receipt, or visit a website on their own device when using Feedback Kiosk. All they need is responding to one question just in a second with Press’nXPress Feedback Terminal to share their feedback. This means you'll be able to see feedback, positive or negative, and flag team members in real-time to implement suggestions and fixes right away.

Here is a list of Feedback Kiosk features:

  • Feedback Kiosks of every location and touchpoint has own identifier, which makes feedback analysis super powerful.
  • Remote question change capability enables to easily manage multiple locations.
  • Completely touchless feedback kiosk to ensure health and safety.
  • A branded experience by adding your logo to the Feedback Kiosk.
  • Add any customizable message on the display for communication and marketing.
  • Press’nXPress Feedback Terminal supports any language, which means you could collect feedback worldwide.
  • Customers can provide comment or contact detail by scanning unique QR code of each Feedback Kiosk.
  • Connected to internet with built-in wireless mobile network connection.
  • Completely portable Feedback Kiosk which works on battery more than 2 years so it can be placed anywhere.

Feedback Kiosk is perfect for retail store, hotel and resort, shopping center, gym and fitness, airport, university and college, restaurant, casino, bank, and spas. Almost any business that can benefit from gathering customer feedback in person and just after receiving a service.

Press’nXPress Feedback Terminal can be set up on counters, placed on stand, or mounted for easy access.

How to set up a Press’nXPress Feedback Terminal

The Feedback Kiosk can be set up within minutes and no extra engineering or resource is needed. Follow below few simple steps.

1. Add the location of the Feedback Kiosk to the dashboard

2. Select the question you want to display

3. Add the feedback kiosk serial number and you are done.

4. Place the Press’nXPress Feedback Terminal in the location

5. Start collecting feedback.


No matter how small or large the business is, Press’nXPress is an affordable solution and helps any business to manage and collect all customer feedback from one easy-to-use platform. When used with other Press’nXPress feedback collection methods (email, SMS, website, app, QR, phone), you’ll be able to capture feedback for every step of your customer’s journey. The insight will enable businesses to identify service gaps and make improvement.

Start using Feedback Kiosks right away! You can start with a trial period, or you can put Press’nXPress to the test by using digital channels such as website, email or QR code. You'll also get to try out Press’nXPress user-friendly dashboard and explore real-time insights generated from your customer’s feedback.

Want to get to know more about improving your customer experience? Make sure to follow our Linkedin page for more information about our products, services and tips on how you can improve your customer experiences. Don’t be shy! If you have questions or would like to learn more, get in touch. We’d love to hear from you.

author
Press'nXPress TeamPress'nXPress Team
share

Related Articles

May 21, 2023Customer Experience
Leveraging Customer Satisfaction Data for Enhanced Retail Performance: The Power of Press'nXPressBy: Press'nXPress Team | 5 min read

Discover the power of Press'nXPress in leveraging customer satisfaction data for enhanced retail performance. With innovative feedback collection methods like touchless kiosks, retailers can gather valuable insights. Automated analysis provides actionable feedback to optimize individual store performance, support retail strategy decisions, and optimize labor expenditure. Compare operations, identify top and bottom performing stores, assess marketing campaign effectiveness, and test new strategies. Press'nXPress empowers retailers to seize performance opportunities and stay ahead in the dynamic retail landscape. Unleash the potential of customer satisfaction data to exceed expectations and build lasting customer relationships.

Leveraging Customer Satisfaction Data for Enhanced Retail Performance: The Power of Press'nXPress
August 9, 2023Customer Experience
Harness the Power of Kiosk-Based Feedback to Improve CX and OperationsBy: Press'nXPress Team | 4 min read

Customer experience (CX) has become a top priority for companies looking to gain a competitive edge. Research shows 86% of customers are willing to pay more for a great experience. But how do you calculate the ROI of customer experience? With the right kiosk-based feedback strategy, you can drive customer loyalty, revenue, and operational excellence.

Harness the Power of Kiosk-Based Feedback to Improve CX and Operations
June 14, 2022Customer Experience
Meet Andrea, Vice President of Operations and Guest Experience at Shargo HotelsBy: Press'nXPress Team | 5 min read

Andrea and Shargo Hotels are ready to take the next step with their Guest Experience plan and are inviting you to come along with them.

Meet Andrea, Vice President of Operations and Guest Experience at Shargo Hotels